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Brompton sets up dedicated virtual training

Brompton sets up dedicated virtual training

Brompton sets up dedicated virtual training


With its in-person training currently on hold, Brompton Technology has set up an advanced virtual platform as a way to continue offering its global customer base access to the LED processing manufacturer’s training programme.

The company’s initial foray into this new venture was a setup devised by the company’s technical support specialist, Steve Harris, to deliver training videos from his home office during the height of the pandemic. Quickly recognising that a more in-depth approach was needed, the support team adapted the training room at Brompton’s UK headquarters to allow the delivery of a more sophisticated training format.

Using a PC, Infiled DB2.6 LED screen and a Brompton Tessera SX40 processor, the team developed an environment to demonstrate the Brompton user interface, using a variety of interactive “explainer” pages covering common topics such as “what causes moiré?” and “closed loop redundancy”. This included going into detail on Brompton’s HDR and Dynamic Calibration using the DynaCal UI, as well as further explanations on how to use Tessera features such as OSCA (On Screen Colour Adjustment), ChromaTune and Black Magic. As well as training, the system is being used during sales calls and meetings to demonstrate product features.

“The platform is proving incredibly useful,” said Harris. “For example, if a customer is having an issue remotely, instead of sending them an email, we can now set up a meeting to show them how to resolve the problem in real-time, or even do a quick screen recording video for them.”

Whilst the manufacturer’s in person training courses normally span a whole day, Brompton has recognised that sitting in front of a computer screen for that length of time becomes fatiguing and has condensed the virtual course into two-hour segments.

“Big thanks to Steve for the online session,” commented 80six’s Sam James, who attended a session. “Not only was it really useful in terms of training but the whole setup is really slick, enabling attendees to join remotely, with very little participation needed other than verbal feedback. It is perfect for the current situation but also moving forward – as the software is continually updated, it saves coming into the office each time. Steve’s approach and manner were spot on; friendly, fun and informative.”

The virtual training sessions are also offering help to customers preparing for the future. “We know there are a lot of freelancers who haven’t worked in the field for some time,” added Harris. “We wanted to be able to provide a refresher course on our products, so they have the confidence that their skills are fully up to date and incorporate some of the new features that they may not have had a chance to work with yet. This is an ideal way to do that.”

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