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Trinnov Audio designs online initiatives

Trinnov Audio designs online initiatives

Trinnov Audio designs online initiatives

In light of the impact of Covid-19, Trinnov Audio’s three founding partners, Arnaud Laborie, Rémy Bruno, Sébastien Montoya, have issued a statement to its customers, employees and business partners. The company has also created online initiatives to support its partners and customers.

‘First and foremost, as we work through these unprecedented times, we urge everyone to stay informed and follow the national and local guidelines put forth to protect their health and the health of people they hold dear,’ the statement reads. ‘We anticipated the strong measures taken yesterday by the French government and have already suspended travel for our sales team. They and the balance of our 42 employees will, for the most part, be working from home. Our operation is not affected and we continue to provide uninterrupted service and support to our customers. As during normal times, our support and sales teams retain the ability to remotely connect to and control Trinnov processors. This enables us to assist with configuration and calibration and to diagnose and resolve problems, all without requiring anyone to visit the job site.’ 

As part of its online initiative, Trinnov has created a platform to allow pro audio and high-end partners to provide remote online assistance to end user customers. More training webinars will be scheduled through to the end of the year and the sales team will be available for remote training on an individual dealer basis. ‘As we, the founding partners of Trinnov, retain a strong controlling interest in the company, you can rest assured that our company philosophy continues unchanged,’ the founders added. ‘We have always managed our business with humility, focusing on long-term results and maintaining reserves to enable us to weather worst-case scenarios. As we speak, we are confident in our financial solidity and we know we can count on the full commitment of our team. Therefore, we are confident in our ability to navigate this crisis with limited impact on both the short term and long term. We remain fully committed to providing the highest level of support to our end users, dealers and distributors.’

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